Are you minding your telephone manners?
June 18, 2014
Do you have an important telephone call to make? The Phone Lady, Mary Jane Copps, has some advice.
Introduce yourself and jump right into the reason you called. Don’t ask, “How are you?” Show the person you respect his time.
Keep whatever you say to twenty seconds. Yep. Twenty seconds. It sucks, I know. But we’re all busy -- and pretending otherwise won’t get you anywhere.
Whatever you do, Mary Jane urges, spend those twenty seconds on what’s in it for him to engage you. Yes, you’ll have to figure that out. Yes, you’ll have to practice with someone else until it sounds natural. But this is a classic case of not getting a second chance to make a first impression. Don’t blow it.
And finally, close with an open-ended question.
You might not get what you want, but you might learn something that’ll help you get it next time!
How do you live with uncertainty?
June 17, 2014
I’m surprised I miss that class I’ve been telling you about. That doesn’t make sense. I’m a learn-by-doing gal, not someone who learns by attending meetings.
There are a couple of people I looked forward to seeing once a week, but we can stay in touch. One of them will join us on the show next month to talk about a mutual interest.
So what’s going on?
The class provided structure to a project I’m starting from scratch, and I miss the feeling I’m making progress. All I can see at the moment is fog, and I’m trying to be at peace with that.
Someone once told me I’d look back on the times I was the most afraid as being the most fun.
I take a lot of comfort in remembering that so far, he’s been right!
Have you come to an important intersection in your life?
June 16, 2014
What if your life was a do-over? What if you had a clean slate, the chance to do something totally different -- something amazing?
Would you take it?
If the thought of making a decision like that terrifies you, I can relate -- and this might help.
photo of 7th Avenue and Bleecker Street in New York courtesy of Katie Anderson
What do your hobbies reveal?
June 12, 2014
You might remember me telling you making the beds is an adventure this summer. Darrell’s in on it now, and what used to be a daily three-minute diversion is now a full-on fifteen-minute production. You’d think -- for those fifteen minutes, anyway -- we were working on a Broadway show.
It reminds me how much fun we’ve had renovating the house (yeah, this one) or creating a photo display for Katie’s graduation party or even making Christmas cookies before that tradition got out of hand and we bailed on it.
We work in conversation, with ideas. What a change of pace it is, to indulge what I think is a flair for design.
I have visions. Before long, thanks to Darrell, there they are! Better than I could’ve imagined. You should see Katie’s dressing room, for example. Movie stars would swoon.
Other people have turned their hobbies into careers. Still others find their day jobs easier to bear if they’re daydreaming about their hobbies.
Whatever the motivation, I dare you to find a downside to noticing what delights -- and following it wherever it leads.
Can you walk and talk at the same time?
June 11, 2014
Shopping for groceries is an interesting proposition for Darrell and me. One reason? The conversation. It takes us forever to weave through the aisles because we’re talking -- and I find it difficult to walk and talk at the same time. So we’ll stop, and just talk. We’ll move aside to let someone get at the soup or whatever -- only to discover, more often than you might guess, the person isn’t after the soup. He wants in on our conversation.
The same thing happens when Darrell’s driving. Good luck getting anywhere if you keep talking after telling him where you want to go. He’ll miss a turn, or drive past an exit. His mind is on the conversation as opposed to the destination.
Not a bad way to go through life, actually.
One thing at a time, all-out.
How do you keep things interesting?
June 10, 2014
Ever notice how repetitive life is sometimes? How do you keep from going crazy with boredom?
One way is to sprinkle more play into your day.
Making beds used to bore me, until I looked at it as meditation. Now I find it soothing.
This summer, while Katie’s home from college, it’s party time.
Most of her stuffed animals are in storage, but she took a few with her to New York and returned home with a few more. She was so enchanted the first time I made a scene with them on her bed I decided to make that the routine. Now it’s something new every morning, with different props -- and housework feels like an adventure. That doesn’t even count the giggle fit when she discovers the latest.
Total time investment? Three minutes a day, tops. Cost? Nothing.
photo courtesy of Katie Anderson
What difference do you make?
June 5, 2014
Someone I know teaches accounting at a college in Chicago. You should see what his students say about him. “I’ve never, ever had a professor put so much effort into making a connection with his students.” And, “Best professor I have ever had.” And, “Do not take this class with anyone else!”
There was more, but you get the idea.
What would it be like to know you’re making such a difference to so many people?
It’s a good reminder there’s still time. There’s still time to make someone’s life easier, and a whole lot more fun. Which is reason enough to get up in the morning, even if it didn’t double back on you.
Which it will!